Refund March TTC Metropass Holders due to Covid-19

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Michelle Bay
Sep 2, 2020
The refund is a sham. I am a 12 month user and have received a credit on my presto card. the problem is that I cannot use it towards payment of my monthly fee of 143 dollars. The people with month to month passes can apply the credit and get money off but in order for me to do it I have to cancel my 12 month card, buy a regular month to month card for a month and the credit can be used for that and then I have to reinstate myself on the 12 month program. ridiculous. they can calculate the amount each pass holder gets reimbursed but the best customers cannot use it towards the cost of the metropass.
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Dionne Hamilton
May 21, 2020
I’m signing because I’ve paid for two presto passes for my daughters
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Sheryl Ciminsky
Apr 23, 2020
Every time we call to get a refund it’s passed the refund date. Ttc charged my VISA today the 23rd for next months Metropass. That’s so unfair. We called today and they wouldn’t refund us. It is over a week until next month. They are fu***in ridiculous. Makes us not want to use ttc. and just drive since we do have a car. .
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Jennifer Downie
Apr 23, 2020
I too found my presto monthly pass wasted.
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Matthew Dunbar
Apr 22, 2020
Very limited travel while working from home - some medical appointments and shopping errand's 2 or 3 days a week - but walking the majority of the time.
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Marcella Tomas
Apr 21, 2020
I've been a Metropass user for 30 years, and on the discount plan as soon as it was introduced. The TTC is 'my car', I often say. I'm a huge transit advocate and have stuck with the TTC through thick and thin. But due to Covid-19 I haven't stepped on a bus or subway since March 19 (doing my civic duty) and would appreciate a refund for the balance of March. Please, help those of us who have kept you guys in business all these years. Thanks
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nancy scott
Apr 21, 2020
I tried to cancel, but forgot about deadline, and then it was too late. It's very tough right now, and it would certainly help to get something back.
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carla rudberg
Apr 16, 2020
I had a monthly pass since I used TTC daily to get to my job/school plus beavers plus other things before going home. I’m a broke student. I need this money back
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Chris Crawley
1 year ago
Haven’t been able to use transit for at least a month due to this whole covid-19 thing
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Audrey Fong
1 year ago
I'm disappointed that Presto and TTC have not made the goodwill gesture to refund March pass holders other than those with annual purchase plans. I think TTC and Metrolink ought to do the right thing. And you wonder why people fare jump.
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