Reinstate manned checkouts in M&S Simply Food outlets

Reinstate manned checkouts in M&S Simply Food outlets

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Hilary Ougham started this petition to Marks & Spencer

Marks & Spencer have started to replace all manned checkouts with self checkouts in some of their Simply Food station outlets, leaving no option for those who want to pay at a staffed till. Many people find self checkouts take longer, particularly when there are problems with items that won't scan, missing barcodes or price discrepancies. Some people also find them confusing to use, and there are often not enough staff on hand to provide assistance. Some shoppers also miss the social interaction at the checkout. I'm therefore petitioning for M&S to put back some staffed checkout in Simply Food outlets so that customers have a choice.

Many of the self checkouts do not accept cash payments, and those that do can often reject notes that are not in perfect condition. There is also a greater potential for theft at self checkouts, with people being tempted to pocket items that won't scan, rather than seeking assistance which takes time, particularly when they are in a hurry to board a train. Finally, the need for fewer staff as a result of the introduction of self checkouts can result in job losses, or fewer future employment opportunities.

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