Change Facebook for the better!

Change Facebook for the better!

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Dear Mr. Zuckerberg:
We, the undersigned faithful users of Facebook want to bring the following to your attention:
First and foremost, we find it very annoying that we can't actually get in touch with a human being when there is an issue.  Your Help section is less than useful, and there is no human help there.  Make chats available like everyone else on the Internet.
Instead of relying on Bots and algorithms to detect spam and suspicious activity, have some human eyes review posts.  We are tired of being forcibly logged out of Facebook by your Bots claiming suspicious activity, being forced to change our passwords, verify all of our last few posts and still suffer through "Facebook Jail" for 2-3 days, if we're lucky & your Bots don't extend it.  We've just told you everything is alright.  You are relying way too much on AI.  Even if a post has spam behind it, why are you punishing those who share it?  We are the innocent party, how would we know?
Stop asking us if we want you to remember our passwords.  Is that supposed to be security?  Password keepers are much more secure than that.  All someone would need to know is your logon name & they're in.  Provide a password recovery method, again like everyone on the Internet.
Your upcoming changes (all of your changes, as a matter of fact), seemingly are implemented without any focus groups or beta testing to see what works & what is liked & not liked.  If you did use focus groups, how much of an age range did you include?  Not all of your users are Millennials.  Baby Boomers still exist, and we use Facebook to stay in touch with old friends.  The changes most users want are to be able to sort their liked pages & groups in order & add & subtract whatever they want on their walls.
Mr. Zuckerberg, your company's seeming reliance on AI is depriving your users of free speech.  Sad thing is, there really isn't any place else to enjoy what we had on Facebook.  Instagram?  That's yours too, & your changing that to suit yourself as well. 

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