Poshmark - please address these issues.

Poshmark - please address these issues.

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A concerned Posher started this petition to Poshmark Manish Chandra

To all it may concern - Poshmark / Manish Chandra,

I am writing this petition in hopes that changes will be made regarding Poshmark issues and lack of customer support. I hope you will adresss these issues as outlined and be willing to work towards making genuine changes. 

Issue 1. In light of the major glitch the app and website faced, many people are concerned about the app and where it’s going. Usually similar glitches happen when updates are made to the app. This seems to be one of the worst in awhile. Some of the issues I’ve experienced personally have been brands not showing up when listing an item from the drop down list. Also, the calculator is not showing up in the bundle feature. The feed doesn’t seem to have as much activity as normal and I’m afraid this could be due to all the issues. 

Issue 2. Customer support. This is an area that greatly needs improving. Response time is always an average of 3 days or more and there is no phone support. Many times an issue could be resolved much easier in a phone conversation, rather than waiting for an email response. I have experienced times when I’ve sent emails and never received a response. I have to then go to Twitter or Instagram and send a message to alert someone that I have outstanding emails that have not been answered. 

I love the concept of Poshmark and the ability to have a community while being an online reseller. But I am also very concerned for the future of the app and my future as a reseller using the app. I believe I am not alone in feeling this way. That is why I’ve decided to make this petition in hopes you will hear our voices and see how important these issues are to many of the people using the app. 

Thank you for listening.

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