As the two providers of laundry services to the University of St Andrews, we are writing today to notify you of our discontent with the services tendered on your behalf. Below follows a list of our complaints:

Top-ups can only be made in multiples of £5. This makes it almost impossible to use up the total credit on a given card, since the cost of washing/drying clothes is not to the nearest £1.

Card dispensers break often and when they do, fixes and replacement cards take too long to arrive. This leaves new residents unable to access laundry services.

Customer service is slow and unhelpful, and the support services are too far removed from the problems they are supposed to address.

The cost of the service provided exceeds the quality of the laundry machines and their maintenance.

In the light of these complaints, we ask you to address these issues as soon as possible.