I request the Malaysian Aviation Commission (MAVCOM) to take action against AirAsia Berhad for cheating their customers.

While we understand that the aviation industry is going through a tough time, the aviation industry needs to acknowledge that their customers are also suffering from the economic downturn.

Airline bosses need to use the profits that the airline industry generated during the good times to bail out their company, instead of cheating their customers by offering tickets on non-existent flights. In my case, I booked a flight from Bangalore to Kuala Lumpur on 20 March, by AirAsia. The flight was cancelled and I do not blame the company, as it was beyond their control.

Subsequently, on 12-July 2020 I booked a flight from Bangalore to Kuala Lumpur for my wife and son on AirAsia scheduled for 2-August 2020. This flight was cancelled without any explanation, while they still listed another flight on the same route the next day. I requested for a full refund, but almost 4 months later, I still cannot get my money back. AirAsia does their best to deny their customers any means of contacting them. All they provide are automated responses by bots that eventually return customers to the starting page.

As per Malaysian Aviation Consumer Protection Code 2016, Paragraph 12, airlines are required to fully refund the cost of the ticket, including taxes within 30 days. However, AirAsia refuses to do so. They insist that we choose Credit Account, which entitles them to an interest free loan at the expense of the passengers. If the passenger does not make a booking within 730 days the money is forfeited. Either way, the passenger loses.

If AirAsia's debts are so great, the government should consider putting it into administration, rather than allowing them to continue their practice of cheating their customers.

Just to remind everyone, Tony Fernandez wasn't among the richest men in Malaysia when he took over the reins of AirAsia. He made billions from AirAsia.I agree that the profits was due to his hard work and good business acumen.

However, a lot of that money was squandered in buying an F1 team and a football team in England. If the profits are wholly his, so should the losses be. I don't see any justification in using the taxpayer's money to bail out unscrupulous businessmen.