My daughter came home from daycare at the YWCA on 110 N Lime Street in Lancaster, PA with bruises twice in the month of July. These bruises were 4 daycare days apart. July 5th she came home with some problems it looked like her diaper wasn't changed all day it was still noticeable when we took her to the doctor 5 days later so the doctor gave me more advice on what I could do for it. I didn’t feel comfortable sending her back to school so I kept her home from daycare on the 6th. She went back on the 7th and was bit by another kid which I was a little annoyed by because I already kept her home for a day & then the same day she was back in their care something else happened. I couldn’t get mad though because they’re kids things happen and it didn’t break the skin so it wasn’t a big deal. The bruise on her thigh was noticed after daycare on July 8th but an incident report was never made and I was never told that anything happened during the day. I took her to the doctor 2 days later because I was concerned about a lot of things such as the bruise on her thigh,her not being changed properly in their care, her behavior, & her having trouble sleeping at night. I have a copy of the summary of that visit. She had off 10 days due to covid again (they’ve shut down like 5 times or more since the end of May) and she was honestly back to her old self. I went against my gut feeling & convinced myself that it could’ve been an accident maybe another kid jumped on her or she fell outside. I know how serious a child abuse accusation is and her teachers seemed so nice I didn’t want to wrongly accuse anybody of hurting my baby. (Come to find out on August 24th that her teacher is the one that abused another one of her classmates)  I sent her back on the 18th. 3 days later on the 21st I got a phone call at 11:53 am saying that she “walked into a door.” The woman on the phone said that it did not leave a mark and that she didn’t need to be picked up that she was okay. When I picked her up around 3:40 pm there were two bruises on her forehead that I immediately took pictures of. My daughter has bumped her head by accident before she’s a toddler & accidents happen any bruises that she’s gotten on her forehead have always been just one typical bruise, the bruises she came home with that day were one longer weird shaped bruise with a smaller bruise maybe an inch on top of that. The incident report said that it happened at 10:30 am. So it took them almost an hour & a half just to call me. 

  The next day on July 22nd I called Cathy (the chief program impact director, who was also ignoring my emails) and she told me that my daughter was not in class with her normal teachers both weeks that she came home with bruises. She said that the different teachers being in & out could’ve been causing my daughters strange behaviors (such as having trouble sleeping, ect.) since my daughter wasn’t used to those people. She told me how the classroom has 3 doors and the door knobs have child safety locks on them. So one of the 3 doors was the one that my daughter had “walked into” but at this point I still didn’t know what door that was. The director Veronique called me around 2 PM that same day to tell me that she saw the video of my daughter walking into a door & it was “fine”. I asked to see the video & she said no due to HIPAA and the other kids being in the video I was not allowed to see it. They send us parents pictures with other kids in the background so I knew that wasn’t a valid reason. She then asked me if there was any other reasons why I was so set on removing my daughter from their care. This is when I mentioned the bruise on her leg that my sister & I noticed on the 8th of July. She then says this story how "Oh we came into the classroom and washed our hands and then we held an ice pack on her thigh. & Milani even helped us hold it on!" My sister and I went in an hour later to ask more questions in person. When Veronique saw the picture of the bruise on my daughters thigh she denied knowing about the bruises being separate incidences. Even though she told me just an hour before of my daughter helping them hold the ice pack on her thigh on the 8th of July. She said that we would need the parents consent to see the video of my daughter walking into the door which I then asked if I could have them all sign something saying that they were fine with it. She would not answer that question with a yes or no. She then said that it would be up to Cathy if I could see that video. The other employee shortly after said that we would probably have to get a lawyer to see it. By the end of the conversation, my sister asked Veronique if she saw the video to which Veronique replied that she saw the footage of them coming into the classroom but she didn't see the actual "fall.” Despite just telling me an hour earlier that she reviewed the footage & everything was fine. I reported the abuse to child line right after that but never got a call back or anything I called them to find out if they had any updates to give me but they said that nothing with my daughters name was coming up in their system and that I had to talk to children & youth. 

  Cathy ignored my emails where I was begging to see the video of my daughter so on the 26th I went in to talk to her face to face. She said that she saw the kids coming into the classroom and they were holding an ice pack on my daughters head and then they washed hands & had snack time. She said that she could show me the classroom but I didn’t want to see it because I knew that was her way of avoiding showing me the video. Why would I want to go in & see her classroom when there’s an actual video of my daughter that day. I already have pictures of that classroom I have pictures of all 3 doors & the bruises on my daughters head were not consistent with any of those doors I spent so much time trying to figure out like okay if she walked into it at this angle the bruises would’ve been shaped like this I wanted it to match up to the bruises on her forehead for my own peace of mind but you have two separate bruises one an inch above the other, two completely different shapes & not only that but if my daughter did simply walk into a door why did it leave bruises I could see if they said she fell into it or ran into it but if you just walk into something it’s not going to leave bruises that just doesn’t happen. By the end of that conversation she told me that the camera did not catch the angle of my daughters accident. I have no reason to believe that my daughter walked into a door since she was having problems the week that she came home with the bruise on her thigh and it escalated after the second incident. She was having nightmares to the point she was yelling in her sleep & she wasn’t eating at all. I can’t even put into words how hard our life was at the time. I’ve called children and youth to try to get an update on the situation since nobody even came out to check on my daughter or talk to me but I did not get any phone calls back and when I went into the office they said that the caseworker was busy. I have all of the emails saved from the start of this the only email that anybody responded to was the email on August 8th to the CEO Stacie Blake and I only got a response from her because I said that I didn’t care about being sued & I would post about this on social media again. In that email I specifically mentioned getting answers about my daughters situation. 
   After mentioning posting on social media I finally got a reply back & a meeting was set in place for the 10th of August. I went into this meeting with my daughter & it was Stacie and another employee there. Stacie asked me what happened so I told a summary of everything & she just took notes of what I was saying. At this point everybody knows what happened but that’s beside the point. It’s like I was talking to a wall I had to keep talking they both weren’t saying much it was just dead silent when I wasn’t speaking to the point that the other employee commented on how cute my daughter was to break the silence. After explaining everything that they put us through Stacie said that communication in the future will prevent this from happening again. At this point it was clear that I still wasn’t getting any answers. The point of this meeting was to make it look like they were willing to talk to me so maybe I’ll shut up & not post about it again. I left because I had my daughter with me and nothing productive was going to come out of that conversation. As a parent to sit there & tell somebody about everything your child went through & to have the CEO of that building imply that it was a communication issue it really does something to you. This is the same woman that lied in the cease & desist notice and said that I was invited to meet with her and that I failed to show up to that meeting. I emailed her after I got that & said how I would love to have a meeting with her to talk about what happened to my daughter & in that email I just said how she never invited me to meet with her & that if she did invite me I wanted to see where this invitation took place. So me not showing up to a previous meeting was another lie she chose not to address that to me or tell me where the invitation was sent because she knows I was never invited to speak to her. She ignored all of my previous of my phone calls so I gave up calling her I never had a conversation with her in my life before that email on August 8th. I have everything saved from call logs to emails but of course she ignored that email where I called her out on lying about inviting me to a meeting the first time. Like these people keep playing in my face lying to my face & only me & them know the truth. I’ve had so many pointless conversations with all of these people I still end up in the same spot I was at the beginning of this. Looking back I should’ve demanded answers right after that & not walked out but I can only take so much I’m not perfect & I keep trying to remain professional but it gets me nowhere every time. Everybody knows I’ve been begging for answers since the 22nd of July. I sent that same CEO emails Thursday the 11th & Friday which she also ignored basically just saying how the meeting was pointless and how I still wanted to see that video & if she disagreed with me being able to watch it then I wanted it in writing saying that she will not let me watch it along with her reason why. She didn’t email me back again so I called her from a number that was not mine & she answered right away. She admitted that she saw my emails. She kept trying to argue with me about the meeting to avoid answering my question of whether I could see this video or not. My sister took the phone from me to talk to her & she told her she has to wait on the states report to even give us any answers. But if that was the case she would stick to that story that’s the 5th reason why I’ve been told I can’t see this video of my daughter walking into the door. She said that I was “making up new demands” but I’ve been asking for answers about what happened to my daughter since July 22nd it’s nothing new. Since nothing was solved at that meeting I still want to see that video & I still want to know who my daughter was with. She dragged the conversation out for over 20 minutes trying to argue about the point of the meeting so I just said look I want a simple answer can I see the video yes or no. She would not answer the question she said that she was “busy” & would get back to me sometime next week. You’re too busy to clear up to me if my daughter was abused or not? It’s been weeks what’s more important than clearing this problem up? So I said okay that’s fine I’ll be expecting you to get ahold of me the beginning of next week regarding if I can watch the video or not & that’s when she said “I never said the beginning of the week!” So what I’m getting from that is I have to wait a whole other week just to get an answer IF she even feels like getting back to me. I’m tired!! I’m tired of not knowing who did this to my daughter just show me the video so I can move on. They hated when I posted about it on social media but I told her if I did not get an answer then I would make a petition & that’s what I did. They’d rather me tell the world about what happened to my daughter in their care then give me answers/show me a simple video. They already threatened to sue me for “defamation” even though I have proof behind everything I’ve been saying. They sent me a no trespassing notice because I was across the street with a sign the day after I was told that the video never even existed. Clearly I intentionally did not stand on their property because I knew they would try to arrest me for trespassing. I also told them if they did not give me answers I would stand with a sign across the street it’s not like I did that right away I gave everybody time to give me answers & I kept being lied to/ignored. Me not being allowed to come on their property makes things better for them because I can’t get answers when they're all ignoring me & I legally can’t come into that building to ask them questions. I don’t care anymore I need them to give me answers I don’t need a pointless meeting asking me what happened we already know what happened. It’s been dragged on for over a month now for what? Any other daycare would’ve just shown me the video of my daughter walking into the door. As a mother I already know somebody mistreated my daughter based on what my daughter was going through during both weeks that she came home with bruises. I just want to see the video for myself & I want to know who did it. I never was a danger to anybody I have not done any of this with intentions of harassing the staff my only goal is to get the answers that my family deserves.
   After I made my first post on Facebook they started sending my daughters toddler class that she used to be in more pictures. Like literally 2 pictures of their kids before lunch time. When she was in that class we got pictures maybe once a week twice if we were lucky but it wasn’t a common thing to get pictures like I cherished every picture I got that’s how often it didn’t happen. So to go from getting pictures once in a while to 2 sets of pictures before lunch time clearly my daughters situation being posted on social media was making them do things differently. Which is good for the other parents but I also want to know if anyone else noticed like now they’re doing things the way they should’ve been doing them all along. While my daughter was in the infants class for 4 months I didn’t even get one picture for the whole time that she was there. I literally thought that this was normal & I know I sound stupid for thinking that but I really thought this was the way that daycares did things. They sent out a letter to parents a day after I posted what happened to my daughter on Facebook & what a coincidence all of the sudden they announced they were having an open house for the parents to see their kids classrooms & talk to the teachers. My daughter went there for 5 months we had to hand our kids to them we could not go past the glass doors & we never were welcomed to walk them into the classrooms you can’t even see into the classrooms from the spots we had to drop them off at. The letter to parents also said that “Your children's privacy is protected by footage only being reviewed by myself, the CEO or legal authorities as required.” No as a parent I have a right to see that footage especially when my daughter was hurt twice within 4 days in their care & I’ve been lied to by everyone I’ve talked to then told that the footage never existed. & if that was the case & only they viewed the footage then that would have been their reason from the start as to why they won’t show me it. They gave me 5 other reasons why I could not see it & none of those reasons were that. Please sign this to make them feel pressured into giving me an answer about if I can see this video or not. I do not encourage anybody to leave negative reviews or contact them on behalf of this situation or they’ll probably say that I sent people to harass them which is not the point of this. I’m also not taking this down until I see the video of my daughter and get to know who her teacher was. So if I do get sued because of this petition then I don’t care. Even if I’m told to take this down it’s staying up until I get the answers I’ve been asking for since July. I’m also willing to talk to them still despite everything that happened I just want answers. There’s no need to keep being petty or treating me like I don’t deserve to know what happened. Their lawyer liked my Facebook post on August 15th off of her personal page which is weird why would you like a post about a 2 year old coming home with unexplainable bruises/other problems in your clients care. If they’re planning on suing me which I’m already expecting they should just do that they all know how to contact me there was no need to like my post.  
   As of August 24th they called parents to tell them that a staff member put hands on their daughter and that it was caught on video. This toddler is in the same class that my daughter was in just a month ago. They said that the mother could not see the video & they wouldn’t tell her who the staff member was. After the parents filed a police report they found out that it happened on the 23rd of August the staff member stood the child up in her chair & put hands on her face. I called them after hearing that I had to leave work early I was crying & begging the director wasn’t answering me she was just quiet on the phone and was still trying to get smart to me whenever she did talk. I was literally in my jobs parking lot crying looking crazy people were staring at me I told her to meet me down the block so I don’t have to come on the property just tell me what happened and who did it I deserve to know that. I was still begging to know what happened to my baby!! She hung up on me. On Friday the 19th of August they agreed to let me see footage of my daughter happy in the classroom & footage of my daughter being tended to with an ice pack. They said that they had to wait for the states report to come back to show me those videos of her in class & they also now are saying that my daughter was outside when she was last hurt so that’s why there is no video footage of her accident even though this whole time I’ve been told that it happened in the classroom & was offered a tour of that classroom too for peace of mind. The letter from their lawyer also said “With regard to your accusations about an injury or bruising to your child on July 8, 2022, it is my clients position that this did not happen at YWCA Lancaster as you claim so their is no video from that day to share.” It would make more sense if they said that they reviewed the footage from that day & my daughters injury did not happen in their care. Instead seeing that video is just not an option since they’re saying that it didn’t happen there. I was going to just keep waiting for them to tell me when to come see these videos so I could see for myself who she was with and pay attention to see if I could notice any inconsistencies in the videos but since it’s now coming to light that my daughters classmate was abused too this really just proves that I was right & I still deserve to know what happened to my daughter.