Victory

Live Connected: Allow customers to update their credit card details via your website.

This petition made change with 25 supporters!


Currently, it is impossible for any customer of Live Connected (a mobile service provider in Australia) to update their credit card information via the Live Connected website.

According to the Live Connected Terms & Conditions, all customers are required to keep their personal information up to date, this includes contact information and personal credit card details.

Every Live Connected customer must supply their credit card details in order to pay their monthly bill, in most cases, customers are provided with a direct debit service to help them keep their bills paid on time. Live Connected send their customers emails with an invoice for their account and the amount that will be charged to their credit card every month, within the email under the heading 'Billing and Payments Information' it informs the customer on how to update their credit card information via their website. It suggests logging in to your account with Live Connected and simply clicking on 'Change my Credit Card Details'. Simple enough, except that the suggested method doesn't work as the 'Change my Credit Card Details' button or information on how to do it, doesn't even exist.

The problem with not being able to update credit card details on the website or via telephone through Live Connected, means that customers can have their service cancelled or be charged fees for late or no payment of the bill. Payment of the bill cannot be paid via any other method than through a credit card and if the credit card information that Live Connected has on file is inaccurate or out of date, then the agreement between Live Connected and the customer has been broken, making fees, charges or cancellation of service inevitable.

Please help Live Connected customers avoid this headache by encouraging Live Connected to make it possible to update credit card details via their website.

Thank-you for getting on board.



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