KLM AIRLINES HORRIBLE COMPANY
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Do not use KLM Airlines. KLM Airlines is a horrible airline company. They are cheating and misleading their customers. In addition to that, their customer service is horrible!
Employees at the KLM Airlines Call Center were not properly communicating and provided misleading information at the greater expense of their customers.
My sister and her husband purchased KLM Airlines flight tickets yesterday as last resort to get back home from Lima, Peru to Istanbul, Turkey via Amsterdam, The Netherlands when they were denied boarding on their Air Europa, Lima - Madrid - Istanbul flight.
The initial denial to the Lima - Madrid - Istanbul flight on Air Europa was understandable, however, KLM Airlines denied them boarding on the Lima - Amsterdam - Istanbul flight on grounds that they did not initially use KLM to fly this route.
After being denied to the KLM flight, they swiftly got on the phone to clear the matter with the Call Center of KLM. They (KLM Call Center) told them that this couldn't be the case and that they should have their tickets changed in order to get on the same flight tomorrow. With the arrival of the next day, they (my Sister and her Husband) went on the Airport to ask for their rightful change of the ticket. Once again, they were met with denial from KLM, this time from the Supervisor at the Airport.
Once matters got this worse, they decided they wanted from KLM Airlines a written statement explaining the denial of boarding and change of tickets, however, this was also not issued by the KLM Airlines personnel at the Lima Airport.
Until this point, my Sister and her Husband were ripped off almost 2000 USD for plane tickets that they couldn't use!
Therefore we urge you...
...NOT TO USE KLM AIRLINES.
...NOT TO FLY WITH KLM AIRLINES.
As it wouldn't be enough, the rudeness of the KLM Airlines employees didn't make matters better as you might imagine.
From another account, my Sister and her Husband also received news that about 1 year ago KLM Airlines started to deny citizens of the Republic of Turkey, the Hellenic Republic (Greece) and the Syrian Arab Republic boarding.
Possibly due to the fact that this might not only sound, rather confirm that this is pure discrimination KLM Airlines has no written statement of this anywhere on its official sites, and hence to our logic cannot provide a reason for denial of boarding!
However, this doesn't stop KLM Airlines to mislead and sell tickets to customers from the Republic of Turkey, the Hellenic Republic (Greece) and the Syrian Arab Republic. Sad to hear that a reputable company has no difference than Online Scammers.
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