Instagram: Stop Disabling Working, Valid Accounts

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Did you know that Instagram incorrectly disables hundreds of accounts each month without logic or reason?

I recently did a search on Twitter and found 63 tweets for the month of January saying "disabled" and "@instagram". That's at least 2 Instagram accounts disabled per day!

Imagine having collected hundreds of photos and followers only to wake up one morning to find your account has been deactivated. That effectively means you've been blocked from accessing it and your profile is no longer visible, causing you to lose all of your photos and connections to your followers.

Not to mention, when you try to reactivate your account, you can't do so because the appeal system is broken!

Please join me in signing this petition asking Instagram to fix their broken systems so it: A) stops automatically disabling accounts for no reason and B) allows people to actually appeal the deactivation.

Then retweet my message so the CEO and CTO know we want action. https://twitter.com/DaniAmsalem/status/826873241394409472

Suggested solutions include:

  • Instagram can reduce the activity of bots to merely flag accounts, and hire humans who can act or ignore the accounts that were flagged.
  • If Instagram can't put together the money to hire humans (what?) then they can debug and straighten out their system which does the banning.
    Unfortunately, right now if enough you piss off a group of people (bullies, competitors, spammers) and they decide to unjustly report you as a spammer, you can get your account banned.
  • Instagram tests and debugs their appeal system so that users CAN reactivate their accounts. Plus handles their email inbox for support@instagram.com so customers can reach out.

Just over one year ago, I created an Instagram account for our family business, posting 9 or so pictures of recently completed work. I woke up on Tuesday, January 12, 2016, to see our account had been disabled for "violating terms". 

After several days of investigating what I had done, appealing Instagram and questioning my life choices, I was able to successfully reactivate my disabled Instagram account.

I wrote a Medium article entitled, How I Reactivated My Disabled Instagram Account in 3 Days and it has gone viral. Its performance statistics include:

  • The article ranks 4th place in Google if you search, "Reactivate Disabled Instagram".
  • As of today, January 29, 2017, it has 99K+ reads since I wrote it back in January 15, 2016.
  • I've received 65 messages in the last year from other people having trouble with their Insta accounts. Broken down, that's 16 messages on Instagram, 19 messages on Twitter, 13 messages on Facebook and 17 messages on Medium.

Instagram users are still having their accounts unfairly disabled. Just over the last thirty days, I've had 12,582 views of my article. That's an average of 419 views per day!

Not to mention the 63 tweets for the month of January 2017 which include "disabled" and @instagram.

My article has helped hundreds of people who, like me, had their accounts arbitrarily deactivated. But Instagram has not fixed the problem so now I want us to take action.

Kevin Systrom is the CEO and co-founder while Mike Krieger is the CTO and also a co-founder of Instagram. I'm sure they're super busy duded and they've done very well with Instagram. I love using Instagram as a way to keep up-to-date with my friends and sharing pictures with my followers. I have no upset with Kevin, Mike or their staff, but incorrectly disabling our accounts is an oversight that cannot go on any longer.

Who knows, maybe you'll be one of the next unlucky folks who has their account unfairly disabled and you'll wish you signed our petition!

Please join me in signing this petition asking Instagram to fix their broken systems so it: A) stops automatically disabling accounts for no reason and B) allows people to actually appeal the deactivation.

Then retweet my message so the CEO and CTO know we want action. https://twitter.com/DaniAmsalem/status/826873241394409472

Originally written on January 29, 2017.



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