A Refund from #SoulESSquarius
This petition had 140 supporters
We (the fans and attendees) received a short-lived apology letter. It not only adds insult to injury, as you call us a "family", but we weren't welcomed as if the festival grounds was home sweet home. It wasn't a "family reunion". It was an invitation to a dinner table was never set in the first place, a broken promise of invites and over-booked seating when there were months of planning. You procrastinated and you messed up and we paid for it, literally. We were left waiting at the door for hours. Literally, again. Many of us missed 4 hours of #souLESSquarius that was promised to us, 4 hours! -to see artists we traveled far and wide to see. We traveled in a storm, waited in a storm, and .... watched a storm of an event.
You do not convey confidence in your statements, as this is not the only time this has occurred on your grounds. Beach Goth festival was dealt the same emotions. We don't want an apology, we want a refund, because our confidence has been stained. And so has the venue in your name. We don't find your sentiment to be true to heart, that you actually have a soul. And as a "family", we can only hope to protect our family from any future events.
We paid for, for what wasn't promised to us. We were promised an R&B Jam. If this was like jam, there's wasn't any organized rhythm to the event, just literal blues. The steep price to pay to attend coupled with the disorganization, set times that weren't properly listed, over-capacity, the negative energy. The list is way too long. With countless articles reviewing this event, and yet we received a disjointed apology. The most pain that was handed, is to the ones you call your "family". It's ironic that it was the organizers literally took a piss on us.
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