Better Protection for EI Claimants

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After my experience with the Employment Insurance (EI) department of the Employment and Social Development Canada (ESDC), it has become apparent that claimants need greater protection and better service.

You can read about my story here:

Three liberal MPs generated a report last year highlighting various issues with the ESDC (including the EI department). These three MPs courageously started the dialogue of requesting better service from the ESDC. Help us keep the line of communication open for the average middle class working Canadian and sign the petition:

We are calling on the government of Canada to allocate a portion of the 127.7 million dollars to the following changes for the Employment Insurance department:

  • Acknowledge that employer fines are not discretionary. Put the legislation in place to work and actually fine employers that willfully and recklessly violate the act. On average, 30,000 interim Records of Employment (ROEs) are created annually and the current fine is $2000 for a failure to submit a ROE in a timely fashion. Interim reports are only created in absence of official ROEs. Therefore, the Canadian government is missing out on 60 million dollars annually of revenue (that can be used to improve EI programs such as parental leave or even support our Vets!).
  • Ensure all calls with ESDC agents (including benefit officers) are recorded. This can avoid many discrepancies as sometimes notes on files (made by agents) do not reflect telephone conversation. The accuracy of notes are integrals when reconsideration is being request for a decision. 
  • Provide public accessibility to the Employment Insurance Integrity department and create a formal complaint process. Claimant should have the ability to report violations of the Employment insurance act (including employers that intentionally withholding Records of Employment)
  • Publish the fines of employers that violate the Employment Insurance act. This could be an incentive for employers to do the right thing.
  • Create a time extension option on the reconsideration applications. It can take up to 30 days to receive information from an Access to information request. It is in the claimant's best interest to have a copy of their file, when they file a reconsideration application. Currently, the reconsideration application allots 30 days to file the form; thereby making it impossible to obtain a copy of your file to assist in creating a compelling appeal.