Bad bus service in Sunniside

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after contacting go north east regarding pensioners in Sunniside not being able to use their concessionary bus pass till 10am,I got no help whatsoever,I was told I could board a bus using my pass if I had a hospital/GP letter,the hospital letter yes but since when did anyone have a letter from a GP proving they have an appointment?

i raised the point that we couldn't visit the metro centre when it opened because it is only the number 6 that would take us there,the buses going through Sunniside Front street all go direct to Newcastle and that we are the only community that this effects,if you go a half a mile down Burnthouse Lane,you can use the frequent every 15 min 97 or the every 30 min 97a,

there is also a frequent M6/7/8 service going through Fellside Road in Whickham which serves that side of it

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