MTA- Bring Contactless Payment to Ft. Hamilton Station First
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The "Summer of hell" may be over but for the hard working people and MTA customers of Brooklyn, the woes of subway travel seem to be never-ending. While steps appear to be underway to make improvements, such as countdown clocks and other behind the scenes upgrades, there is still a big problem that needs to be addressed immediately.
This problem, while not unique to one station, is having a big negative impact on the Ft. Hamilton F/G Station in Windsor Terrace, Brooklyn. That problem is with both the MetroCard vending machines as well as the readers on the entry turnstiles. There are many reports on neighborhood boards and listservs of MetroCard vending machines taking payment from credit and debit cards but not actually adding that value to the MetroCard. In addition, many times customers will swipe their card at the turnstile reader which will indicate payment but not unlock the turnstile. A subsequent swipe will indicate the card was just used or will take an additional amount off the card. There are other times where the reader simply does not read the card at all or is even not functioning completely.
We fully understand the MTA recognizes these issues and is working on implementing a new contactless payment and entry process throughout the entire Subway system by 2022. However, the Kensington/Windsor Terrace community can wait no longer and can not afford to lose additional hard-earned money to the very system we rely on to get us to and from those precious jobs.
Therefore we would like to propose and and request that the Ft. Hamilton station, as well as possibly the Church Ave. station, be put at the top of the list to have this new system implemented. At the Ft. Hamilton station, specifically at the Ft. Hamilton Pky. entrance as there is no booth or agent at this end. Even if the system is still in the trial and testing phase, having one of the three turnstiles at this entrance would allow the MTA to get tremendous constructive feedback and data. The Church Ave. station is obviously much larger and would be able to provide invaluable and different data to be reviewed as well.
There is little doubt that this is one of the fastest growing areas not only in Brooklyn but all of NY City. One only has to look at the amount of apartment buildings recently and still being constructed as well as the addition and growth of the local Public Schools. Not only has ridership increased tremendously in these two stations over the last 10 years but continues. In fact, the MTA even reconfigured the Ft. Hamilton entryway less than two years ago in recognition of that.
The amazing Kensington/Windsor Terrace community is once again asking and offering to help the MTA in helping all NY City commuters.
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