Instagram Needs Better Customer Service & Add Live Chat Support

Instagram Needs Better Customer Service & Add Live Chat Support

0 have signed. Let’s get to 500!
At 500 signatures, this petition is more likely to be featured in recommendations!
SQ Customs started this petition to Instagram and

So I have had my business Instagram for about 6 years, luckily in that time I hadn’t needed their customer service, that all changed a little over a week ago, unfortunately. I am a sneaker artist, and as all artists who live off commissions know, Instagram is a huge part of promoting your work.  I have a website but I also run a large portion of ad promotion through my business Instagram (and Facebook). A little over a week ago I was signed into my PERSONAL Instagram account via the IG app.

A little over ago my account was deleted due to instagrams nonsensical (and at the time unknown) process where they unknowingly send you to the browser window when you select delete your account from the app. I was attempting to delete a secondary account, which I have not used in a while. When I confirmed the deletion it bounced to a browser where it deleted my business account, which was signed into the browser. They give you no warning, so it looks as if you are still signed into the account intended for deletion.

…And poof! Just like that, my 22k follower business account is gone just like that. I almost fainted!

After a little bit of research and seeing this has happened to people before and people have been able to recover there account. Simple fix! Go online fill out a form, Instagram will send you a email and ask you to email photo verification that you own the account and Instagram sends you a link to restore your account. Easy, right?! No…not so fast!

I have sent 30 or so forms, out of those forms I’ve been asked for verification about 10 times. I have sent verification in all 10 times. Guess how many times I have gotten a response to that verification? Zero!! I have also sent in dozens of follow up emails…crickets.

How is it possible that a billion dollar company that relies so much on its users to just flat out have nonexistent customer service? 8-9 days without any contact with a human being is unacceptable! Facebook business has a live support chat where you can talk to a human, yet if you ask them for help with you Instagram business they will give you the same blow-off statement and send you a link to the help center. I have talked to dozens of other people throughout this whole ordeal and they have also been completely ignored by the platform.

If you agree that Instagram needs better customer service and a live chat option so you can connexc with humans, please sign this petition. I know we aren’t all Kardashians but if we spend money on your platform we deserve a little bit of respect. 

 

0 have signed. Let’s get to 500!
At 500 signatures, this petition is more likely to be featured in recommendations!