Demand Instagram Acknowledges the Massive Security Breech & HELPS their Users

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“We want Instagram to continue to be an authentic and safe place for inspiration and expression. Help us foster this community. Post only your own photos and videos and always follow the law. Respect everyone on Instagram, don’t spam people or post nudity.”  Sounds lovely, right?  

My Instagram account has been hacked by someone using a Russian email
address.  I contacted Instagram about this on 7/16 and have had
no help what so ever. They have not given me any sort of resolution.
Whoever hacked my account has changed the email address associated with the
account so I cannot reset the password. I followed the steps they have
listed on their help center page- no answer from Instagram. I have
reached out to them multiple times a day since then, and again no answer.
On 7/18 I was contacted by a co-worker to tell me whoever hacked my
account was messaging them soliciting sex. I AGAIN, reported this & had
multiple people report the account all together. There has still been no
response and the account is still ACTIVE even though it has been reported
over 10 times.

I decided to investigate this myself to find a contact within Instagram to
help me with this matter, only to discover that there are hundreds of
people who have been affected by this same issue and have also received no
response. We are being impersonated, our pictures are being used, our
followers are being contacted. If someone we know attempts to contact the
hacker, they are being blocked. Instagram's phone number gives you
automated instructions only, their email address that
is listed on their website, is a non-working email account, their help forms
go unanswered, and their Facebook messages are not monitored. There is
absolutely no possible way to reach live support for assistance.

I am perplexed that such a high profile social media network would allow
their users to be subject to this type of compromise and not offer any sort
of resolution to resolve this issue.


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