Instacart Heavy Load Limits
Instacart Heavy Load Limits
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William Lunsford started this petition to Instacart HQ
Problem
Every day thousands of shoppers like myself accept batches to shop and deliver groceries to customers around the United States. We brave traffic hazards, weather hazards and personal hazards delivering to customers who utilize your service to avoid trips to the store. Unfortunately, many customers abuse this service and bulk order heavy items which are sent out in batches to be delivered for a minimal fee. The most prevalent form of this is through water and drink orders (coke, water, juice, etc). Time and time again we have seen customers, many of whom live on 3d, 4th and 5th level apartments, order large quantities of bottled water to be delivered. This presents a safety hazard to your shoppers as we are never provided proper training on lifting techniques and we are never offered back braces. While we are independent contractors, I fully believe an injury lawsuit could easily be won in civil court if someone is injured due to these orders being allowed. Furthermore, many delivery timelines don't account for hauling heavy loads up and down multiple flights of stairs and many orders don't account for the amount of vehicle space needed to haul these heavy loads. Instacart needs to address this issue immediately for the safety of its independent contractors and for the benefit of its customers who are receiving skipped batches.
Solution
First and most importantly, limit the number of bulk bottled water, cokes, juice, etc orders to a maximum of 2 ea per delivery.
Second, acknowledge that you are placing your independent contractors in dangerous work conditions by allowing customers to order an unlimited supply of these items per order.
Third, if a customer orders a batch that is considered heavy, extend the delivery time limits.
Fourth, offer proper lifting training and back braces to your independent contractors
Personal story
During a recent delivery only order, I was sent 12+ miles to a store to pick up an order for a customer. Upon arrival, I found 12 cases of 36 ct bottles of water each totaling 405 fl/oz. Each case weighed approx 25 lbs. My total haul up to a 3d floor apt was 300 lbs. At the end of my delivery, I had a sore back. I am a fit adult male weighing 200lbs and while I can do this type of batch, this may not be the case for all of your shoppers. You are putting many shoppers and delivery personnel at significant risk by allowing customers to place bottled water, drink, etc orders beyond 2 cases. To add insult to injury I was only paid $2.50 to deliver this order by Instacart.
Every day thousands of shoppers like myself accept batches to shop and deliver groceries to customers around the United States. We brave traffic hazards, weather hazards and personal hazards delivering to customers who utilize your service to avoid trips to the store. Unfortunately, many customers abuse this service and bulk order heavy items which are sent out in batches to be delivered for a minimal fee. The most prevalent form of this is through water and drink orders (coke, water, juice, etc). Time and time again we have seen customers, many of whom live on 3d, 4th and 5th level apartments, order large quantities of bottled water to be delivered. This presents a safety hazard to your shoppers as we are never provided proper training on lifting techniques and we are never offered back braces. While we are independent contractors, I fully believe an injury lawsuit could easily be won in civil court if someone is injured due to these orders being allowed. Furthermore, many delivery timelines don't account for hauling heavy loads up and down multiple flights of stairs and many orders don't account for the amount of vehicle space needed to haul these heavy loads. Instacart needs to address this issue immediately for the safety of its independent contractors and for the benefit of its customers who are receiving skipped batches.
Solution
First and most importantly, limit the number of bulk bottled water, cokes, juice, etc orders to a maximum of 2 ea per delivery.
Second, acknowledge that you are placing your independent contractors in dangerous work conditions by allowing customers to order an unlimited supply of these items per order.
Third, if a customer orders a batch that is considered heavy, extend the delivery time limits.
Fourth, offer proper lifting training and back braces to your independent contractors
Personal story
During a recent delivery only order, I was sent 12+ miles to a store to pick up an order for a customer. Upon arrival, I found 12 cases of 36 ct bottles of water each totaling 405 fl/oz. Each case weighed approx 25 lbs. My total haul up to a 3d floor apt was 300 lbs. At the end of my delivery, I had a sore back. I am a fit adult male weighing 200lbs and while I can do this type of batch, this may not be the case for all of your shoppers. You are putting many shoppers and delivery personnel at significant risk by allowing customers to place bottled water, drink, etc orders beyond 2 cases. To add insult to injury I was only paid $2.50 to deliver this order by Instacart.
0 have signed. Let’s get to 500!
At 500 signatures, this petition is more likely to be featured in recommendations!