justice against flight delay/cancellations in India

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In india, the airlines delay/cancel flights thinking its very usual and do not consider the trouble of passengers. In abroad, airlines have to pay heavy penalty for the delay. We need heavy penalties from airlines in India due to their fault. my sister travelled lonely thinming that she will reach by evening in flight but flight go t delayed by 3 hrs & could not find govt bus on landing.who will take care of her safety due to flight delay?

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