Balance vanishing while dailing isd number without connecting the call in idea network.

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Iam an expact who living in Saudi arabia. My wife using idea number in kerala.Usually she used to missed call me to my Saudi number.while she making missed call her mobile balnce reducing by 14 rupees.but the problem is there is no call or misscall come to my number. This happening always. Last weak I noticed this problem and  l contacted to idea customer care And I explained my problems. They replyed me thath if the call duration of this call (showing in their system) is below 4 second there is an option to refund.Then. I ask them in what option they deducting balance without connecting a call.there is no rply for this from their said.They rw funded me that time and I asked about the amount vanishes before that day..they replied that if a problem like this you should call on same day to customer care.othorwise there is no option to refund.what you think about tbus robbery? How many of us can notice and contact customer care?how much rupees they get daily like this way?



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