ICICI Bank online transaction fraudulence

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Victim of fraudulent transactions. At a fuel station, Pragatis AG, in Pondicherry on 22nd June 2017, I handed over my card for payment. The pump guy took the card and wasted 10 mins with it stating error of network. I paid Rs. 2020 through the same card and went on. The very next day, i.e. 23rd June 2017, I receive emails on a string of transaction notifications on my email ID, total amount being Rs. 19000. No OTP received for any of the transactions, which is surprising as according to RBI mandate, every bank is supposed to trigger an OTP for transactions. Strangely, #ICICI Bank seems to be above all rules and laws. Nevertheless, I immediately called phone banking officer of my bank, who suggested me to go to the nearest branch and lodge a complaint with number SR479065720. At the Mission Street ICICI Bank branch in Pondicherry, I gave a written complaint but on asking the banking officer why no OTP was generated, he tried to evade the question altogether and disappeared for good 10 minutes. Although he took my complaint, I am appalled by the fact how an esteemed banking system like #ICICIBank functions. Nobody willing to give assurance for the fraud or even ready to answer why #RBI mandates are not followed by the bank.

It has left me questioning if at all I can ever trust #ICICI . Shocked and stunned. I can only request #ICICIBANK to look into the matter with some seriousness.

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