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Humber College - Office of the Registrar: Apologize and Rectify

This petition made change with 17 supporters!


On Saturday December 8, 2012 at 3:00pm the registration window was open for students to choose electives for the winter 2013 semester. Unfortunately for some reason the system would not let a large majority of the population choose any electives because their programs had already exceeded the maximum credit load for the semester.


The registration window was at 3:00pm on a Saturday. The Office of the Registrar closed at 2:00pm on the same Saturday. This alone is negligent, and caused several problems when students began calling to speak with a customer service agent. The security that answered the calls stated that no one was working and that students would have to wait until Monday morning at 8:30am to speak with someone.


Monday came and the phones started ringing, and to all the students' surprise it was said that it was their fault for not registering on time, and now courses they wanted were full and there was nothing they could do. It was stated, "if there was a suspected problem it should have been dealt with before the registration window".


Now the students are at a stand still. They should not have to choose courses that are useless to their future career goals and are a waste of their money. Unfortunately, if they do not take an elective then they will not have enough credits to graduate this coming convocation ceremony (in June 2013), and will have to return during the fall 2013 semester.


This petition is important because students are treated like numbers at the College. The Office of the Registrar needs to understand that students are paying to attend a place that they should feel safe and important. They should not be blamed for a mistake that has happened during more than one registration window.


The negligence that has happened is unacceptable and a change needs to occur to help the students who will go through the same thing year after year if the problem is not permanently rectified.



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