update for my phone

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my phone is completely compatible with the latest software update which android 10 with emui 10 but the huawei company is not giving update by giving reason that (huawei nova 3i ) is having hardware limitations to get the software update ...none the less the this phone is having the same processor and same hardware specifications as all other phone which are getting the latest software update 

 

here are the details

Processor
CPU
Octa-core (4 x 2.2 GHz Cortex-A73 + 4 x 1.7 GHz Cortex-A53)
Chipset
Hisilicon Kirin 710
GPU
Mali-G51 MP4
Display
Technology
IPS LCD Capacitive Touchscreen, 16M Colors, Multitouch
Size
6.3 Inches
Resolution
1080 x 2340 Pixels (~409 PPI)
Memory
Built-in
128GB Built-in, 4GB RAM
Card
microSD Card, (supports up to 256GB)
Camera
Main
Dual 16 MP (f/2.2, PDAF) + 2 MP (depth sensor), LED Flash
Features
Geo-tagging, touch focus, face detection, HDR, panorama, Video (1080p@30fps)
Front
Dual 24 MP + 2 MP (depth sensor)
Connectivity
WLAN
Wi-Fi 802.11 a/b/g/n/ac, dual-band, Wi-Fi Direct, hotspot
Bluetooth
v4.2 with A2DP, LE, EDR, aptX HD
GPS
Yes + A-GPS support, & GLONASS, BDS
Radio
FM Radio
USB
microUSB 2.0, USB On-The-Go
Data
GPRS, Edge, 3G HSPA, 4G LTE
Features
Sensors
Accelerometer, Compass, Fingerprint, Gyro, Proximity
Audio
3.5mm Audio Jack, MP3/eAAC+/WAV/Flac player, XviD/MP4/H.265 player, Speaker Phone
Browser
HTML5
Messaging
SMS(threaded view), MMS, Email, Push Mail, IM
Games
Built-in + Downloadable
Torch
Yes
Extra
Active noise cancellation with dedicated mic, Document viewer, Photo/video editor
Battery
Capacity
(Li-Po Non removable), 3340 mAh

I demand update for huawei nova 3i