Bangkok Immigration refusals trying to justify there positions,

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I am Disabled and my Government approved Solicitor, Helped and advised me what was required, Which paperwork was needed to submit for my Wife to get her Settlement Visa, I submitted that and more, The refusal has caused so much upset to myself, My Wife and Family, There is no understanding,feeling or thought put into the decisions they make, I know of a lot of genuine Family refusals, My Wife passed the English test and TB Test, It is so upsetting for genuine applications