The digital gap in the nation is increasing, with the vulnerable bearing the brunt mainly. Fundamental processes are getting digitized, and most government departments have moved operations online. This is great, but the digitally disadvantaged are not equipped with the necessary tools to catch up. The process of accessing and downloading the Covid-19 test, for example, should be inclusive. People should have the opportunity to declare their digital competencies and choose options on how to receive their results. I met an elderly couple at the airport recently. They had received digital support from their son from Germany, who helped complete their passenger's locator's form virtually and a passerby who helped connect their phone to the airport's Wi-Fi. They got stuck with the downloading of their fit to fly Covid-19 result. They needed to enter a code within a short time. They were extremely frustrated and exhausted when I met them. They panicked that they would miss their flight. I was able to help them, but I thought it was unfair to be put through all the stress. I felt that their group of users was not considered in the decision process for the result access. It is possible to receive the result in a PDF file or a link on their phone. Simplifying a digital solution will make life easier for many.