Penalize Cellular Operators for Unresolved Grievances
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Cellular Operators should be held responsible for the services they charge us for. Communication Networks should just not be considered as a mode of Business, instead they serve as a lifeline to a developing nation like India.
Everyone might have noticed - Cellular Operators charging a penalty for payment of your bills after due date. On the contrary, what if a customer has:
- An unresolved grievance which has surpassed the Resolution Date promised by the Operator. Shouldn't the operator be held responsible for such situations?
I urge the Honourable Telecom Minister - Shri Manoj Sinha and TRAI to look into this request and draft a relevant policy so that Operators take the complaints seriously and adhere to the timelines while resolving customer complaints.
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