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Penalize Cellular Operators for Unresolved Grievances

This petition had 16 supporters

Cellular Operators should be held responsible for the services they charge us for. Communication Networks should just not be considered as a mode of Business, instead they serve as a lifeline to a developing nation like India.

Everyone might have noticed - Cellular Operators charging a penalty for payment of your bills after due date. On the contrary, what if a customer has:

- An unresolved grievance which has surpassed the Resolution Date promised by the Operator. Shouldn't the operator be held responsible for such situations?

I urge the Honourable Telecom Minister - Shri Manoj Sinha and TRAI to look into this request and draft a relevant policy so that Operators take the complaints seriously and adhere to the timelines while resolving customer complaints.

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