World Class Support Service needed at www.HitBTC.com

Reasons for signing

See why other supporters are signing, why this petition is important to them, and share your reason for signing (this will mean a lot to the starter of the petition).

Thanks for adding your voice.

Кулиев Фуад
3 years ago
The support of HitBTC dont works, dont helps the people, dont answer any posts.. there a lot of men, that formatted 2FA, and needs the help of support to reset 2FA, and get their account ...

Thanks for adding your voice.

Jayant Meshram
3 years ago
I am not able to login.

Thanks for adding your voice.

Miguel Ramos
3 years ago
boycott hitbtc

Thanks for adding your voice.

Rayco Auyanet Franchy
3 years ago
Stole funds from a friend of mine. Customer support lying through their teeth. They’ll close shop and run away soon

Thanks for adding your voice.

Marie-Nicole Lapeyrade
3 years ago
They stole my Bitcoin! I sent 0.05 Bitcoin from Coinbase over two months ago, and still no Bitcoin on the Hit BTC Exchange. Scammers and thieves, I think...

Thanks for adding your voice.

Sara Rüegg
3 years ago
Totally agree. It's ok to have issues, but you have to deal with them and not ignore them. Please fix your current issues before moving on to new coins. (I have a withdrawal of a smallish amount of XEM stuck).

Thanks for adding your voice.

Peter Umbrich
3 years ago
Ticket # 215614
I have requested 2FA removal from my account as I cannot sign in.
I got an email from support. I sent all requested information but after 2 weeks I still cannot access my account. I have sent multiple requests to HitBtc support but still no response.

Thanks for adding your voice.

giuseppe scozzafava
3 years ago
Waiting for 8 days
Lost more than 3.000$ so far cause of hitbtc delay

Thanks for adding your voice.

Mark McKever
3 years ago
I have been trying to elicit a response to sort out the 2FA on my account and am getting nowhere

Thanks for adding your voice.

Prince of Darkness Guerri1
3 years ago
I just got hacked on HitBTC; I tried to removed my coins last night from their platform and got 5 error messages. And when I got up this morning and check my account , I noticed that all my NAGA coins which worth about 6k right now gone, all of my coin were traded on and cashed out. I have Google Authenticator and they were able to get in account and cleaned me out.....They don't have a chat service no a phone to call to make a quick decisions ......I tried and tried to remove myself from their platform and today all gone.