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Help WestJet to Soar to New 'Gluten-Free' Heights!

This petition had 591 supporters


‘Get the meal you want and never suffer from food envy again!’

WestJet strives to serve its passengers with the above promotion, but based on My Recent WestJet Experience, Canada's favourite airline seems challenged to provide gluten-sensitive diners with meal and snack options that do not also contain gluten.

Let's help WestJet soar to new heights by letting them know how much their gluten-free passengers need want, and would appreciate enjoying a safe and delicious meal just like all of their other satisfied passengers.

We Can Make WestJet the Envy of Other Airlines! 

With an estimated 10% of the population desiring - if not requiring - gluten-free food, the airline known for friendliness has the opportunity to model genuine hospitality by adding at least one completely gluten-free meal and snack combination to its inflight food service.  

The Genesis of this Petition - My Recent WestJet Experience

Food envy is something we celiacs know too well! That was why, ten days before my flight with WestJet, I was delighted to receive their email exclaiming that I could have the meal I want from fresh seasonal choices, including vegetarian. I proceeded to the link, see a menu and place an order to see what they had to offer celiacs.

I clicked on Learn More , where I was assure that this would be "My flight, my choice." I poured over the pre-purchase choices, and not seeing any 'GF' notations, checked their FAQ's at the bottom of the page. None to be found,  I followed the links to Special Arrangements, Guests with Special Needs and finally, Allergies. Although nuts, peanuts and pet allergies are admirably addressed, I still found no mention of how a gluten-free diner might be accommodated. Really wanting to take WestJet up on their offer to 'Choose, Relax and Enjoy', I reached out as instructed to prepurchase@westjet.com with my question, "I’m a celiac. Which options(s) may I count on to be 100% gluten free?" I did not receive a reply in the eight days before take-off.

So it was that I boarded my flight without benefit of a pre-ordered meal, but with hopes that I might be able to enjoy one from their in-cabin offerings. Not wanting to judge WestJet's 'Edibles and Entertainment' brochure by its cover picture of a Heineken, sandwich and Pringles, I quickly flipped the page to the tantalizing images of in-flight meals. Unfortunately, prepared off site in advance, all included bread and wraps made from wheat.

I was heartened to see the 'GF' notations in WestJet's Snack and Tapas Boxes and the Life-Bite platter but all included a preset selection of up to 5 gluten items I could not consume, but had to pay for anyway.

  • 2 GF items, 5 with Gluten
  • 3 GF items, 4 with Gluten
  • 1 GF item, 2 with Gluten

That left me to Choose from just two 'a la carte' gluten-free items,  Hummus and Lentil Crackers and Beef Jerky. I would have to make do in order to 'Relax and Enjoy.'

WestJet already promises us "Your Flight, Your Way," they also suggest that there is, "More great food on the horizon' with chefs constantly working on new menu items ... and enhancing our pre-purchase services." Let's get together to take WestJet to new 'gluten-free' heights! I'm betting they will listen! 

 



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Ellen Bayens needs your help with “Help WestJet to Soar to New 'Gluten-Free' Heights!”. Join Ellen and 590 supporters today.