Health Partners and Park Nicollet: stop denying Deaf people access to lifesaving care

Health Partners and Park Nicollet: stop denying Deaf people access to lifesaving care

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Avi Rosen started this petition to Health Partners and

It's been a year since COVID-19 started and clinic systems turned to virtual visits to cut down on in-person contact. Unfortunately, this whole time, Deaf people have been denied access to lifesaving care simply because they're disabled.

*Health Partners/Park Nicollet's online system requires you to give a phone number in order to make any appointment. Many Deaf people can't make phone calls.

*HP/PN will not allow you to use their online system at all without giving them unlimited permission to call you. There is no "only text messages please" option. 

*For virtual visits, they use Google Duo which does not offer subtitles. Many departments refuse to meet with any patients in person, leaving Deaf people completely without care. 

*If you need to make an appointment for an MRI, CT scan or X ray, they tell you it can only be done over the phone. 

*They frequently tell Deaf patients to simply have family members make all the calls, subverting the clinic's legal responsibility under the ADA. It's also a violation of HIPAA to force someone to release their private medical information to a third party in order to access care.

*They do not make any attempts at wearing see-though masks so that people who lipread can communicate. This is important because most deaf people don't know sign language, so an ASL interpreter is useless. Source: https://www.accessibility.com/blog/do-all-deaf-people-use-sign-language

*Their patient advocacy department is no longer meeting in person so Deaf people can't even submit complaints. 

*Their online system's help hotline only offers a phone number to call, there is no online way to reach them.

We are dying out here. Please sign and force them to follow federal law. Disabled people are people too. 

0 have signed. Let’s get to 1,000!
At 1,000 signatures, this petition is more likely to be featured in recommendations!