Bank of America's belief that it is too big to fail has resulted in callous and condescending treatment of the people most in need, and deserving of, individual attention. The Bank's policies and procedures don't allow for humane and creative solutions to be considered on a case by case basis.
Treat the Average Joe American with respect and dignity
Bank of America's belief that it is too big to fail has resulted in callous and condescending treatment of the people most in need and deserving of individual attention. The Bank's policies and procedures don't allow for humane and creative solutions to be considered on a case by case basis.
Admittedly, my situation pales in comparison to the thousands of people who have lost their homes and suffered at the hands of Bank of America's self serving policies and procedures. The bank's refusal to honor my simple request to correct a questionable negative report to the credit bureaus resulted in a drastic plunge in my FICO score. Although this is not a life or death situation, the countless attempts I've made to resolve this with Bank of America "Customer Advocates" have fallen on deaf ears. My situation, while it didn't result in losing my home or causing severe hardship, demonstrates that the "Customer Advocates" of your office are advocates for Bank of America's interests, not the welfare of its customers. My "late payment" was made during a Deed in Lieu of Foreclosure process that resulted from financial hardship I incurred while caring for my terminally ill parents. This is the only late payment in my credit history that dates back to 1974. I, like many Americans, fell upon hard times. Despite taking a proactive approach to work WITH Bank of America, I now find myself one of the multitudes of Americans who are fed up and frustrated with the callousness of the bank's policies and procedures. Two days after I was notified that my DIL request was denied, Bank of America received the late payment (and late fees) as well as the current payment. Three weeks later (and thousands of dollars) my house sold and Bank of America was paid in full. Yet the bank won't budge in its consideration to issue a good will deletion of the "late" payment.
I think it's time for Bank of America to start taking steps to help the people who have fallen on hard times, whether it's something as simple as issuing a good will deletion on a credit report or giving individual consideration to Americans facing foreclosure on their homes. It's time for Bank of America to have a heart!