Payback/No rental for Downtime

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Retail service companies charge large fees for any service provided. There are hours/ days where we are not provided service. It could be your internet connection, Mobile connection or any other service. This could be due to technical issues or negligence from the company.

Lets say you are paying Rs 900 per month for a month of service and the service was interrupted for 2 days. In such a case you pay only for 28 days which is Rs 840.

I want the government to make a rule so that these companies do not charge rental for the days when they denied service to retail customers. This should be made mandatory in the service level agreement of all companies.

 



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