Amend The BUSINESS PRACTICES AND CONSUMER PROTECTION ACT (B​.​C.) to Prevent Online Abuse

Amend The BUSINESS PRACTICES AND CONSUMER PROTECTION ACT (B​.​C.) to Prevent Online Abuse

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Arnold Shuchat started this petition to Government of British Columbia (Ministry of the Attorney General)

Often, online suppliers of goods or services entice consumers with attractive offers capable of being quickly transacted online.  Unfortunately, often, those suppliers do not provide a method of similarly and quickly terminating the purchase or subscription by the consumer and require contacting the supplier by a far more time-consuming method such as by telephone with minimal service standards, necessitating lengthy and inconvenient time commitments to terminate the relationship. As an example, if you decide to terminate a monthly service, you might not be able to find a link on the website provided to terminate the subscription, and you will be required to wait on hold for perhaps hours to discontinue a  service that only took you moments to purchase.

This petition addresses this unfair and unconscionable business practice and proposes that the government enact legislation requiring that online solicitations provide for quick and accessible methods for online terminations, similar to the subscription. 

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WHEREAS the undersigned believe that suppliers of goods and services as defined in Subsection 1(1) of the BUSINESS PRACTICES AND CONSUMER PROTECTION ACT[SBC 2004] CHAPTER 2 should not be entitled to solicit subscriptions whether as free trial offers or otherwise via any online platform without providing the consumer with the ability to cancel same on a similar online platform made known to them at the time and place of such subscription, without the consumer being required to contact the supplier in any other way;

THEREFORE, we the undersigned hereby petition the Government of the Province of British Columbia to specifically enact that pursuant to subparagraph  4 (3)(1), any solicitation online of a supplier which does not provide for the possibility of a similar online termination of a subscription good or service without further requirement that the consumer contact the supplier by any other means, be considered a deceptive act or practice pursuant to subsection 4(1) of the Act.

In the alternative, we petition the Government of the Province of British Columbia to deem any solicitation online of a supplier which does not provide for the possibility of a similar online termination of a subscription good or service without further requirement that the consumer contact the supplier by any other means, be considered an unconscionable act or practice pursuant to subsection 8 of the Act.

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