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Its been practice sometimes where Rules & Regulations favor only one entity. As of today any time you book the Bus / Train / Flight and in case you change your plan and 'CANCEL' your booking, you would be charged Cancellation Charges 'X' amount based on the time you cancel the ticket by Private Agencies / Government Agencies based on their Rules & Regulations.
In case similar cancellation happens from other side, you would receive the full 'REFUND' with in stipulated period but it is your headache after cancellation to find other alternatives (even though sometimes they may help).
I would like to say for whatever could be the reasons, if agencies cancel the Bus / Train / Flight customer should get 'Full Refund' and customers should even get 'Cancellation Charges' in similar ratio they are charging customers.
eg. Cancellation TimeRefund (for a private bus sample)
B/W 0-2 Hours Of Bus Start Time0%
B/W 2-3 Hours Of Bus Start Time50%
B/W 3-8 Hours Of Bus Start Time60%
Above 8 Hours Of Bus Start Time90%
Partial cancellation is allowed
Additional Cancellation Charge of Rs.15 per seat is applicable
Similar type of Cancellation Charges are levied by many type of operating agencies private / public transportation.
In any case they should provide 'Full Refund + Cancellation Charges' to Customers as well if operators / agencies cancel their Bus / Train / Flight, reverse pay in same way they charge customers for cancellations.
Please sign the petition if you feel this is what you have faced...!!
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