Bring Springwood Arena classes in line with QLD clubs!

Bring Springwood Arena classes in line with QLD clubs!

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Allyvia Gleboff started this petition to Goodlife Health Clubs

As paying, loyal members of Arena Springwood (Goodlife Health Club Springwood) - our class schedules across Arena and Academy have decreased over the last year by more than 50%.

Throughout this period and well into the reopening of the gym in 2020 post Covid 19 closures - the Goodlife Springwood location returned to 100% capacity and 100% fees being charged - however the Arena Springwood schedule never returned to 100% of pre-closure classes.

More recently, other Arena locations have returned to 5-6 classes per day with 2x morning, 1-2 mid morning and 2x evening classes though Springwood is one of the only locations to remain well below this level with Arena Springwood alone being reduced to:

3 classes Monday - Friday @ 5.30am, 8.45am and 5.30pm (previously with 2 early AM, 1-2 mid morning and 2 evening classes)

2 classes Friday @ 5.30am and 8.45am (previously with 2 early AM, 1-2 mid morning and 2 evening classes)

1 class Saturday @ 7am (previously 7am and 8am) 

Academy classes at Springwood have also been impacted and continue to decrease in 2021.

Our membership rates have not been adjusted to reflect the 50% decrease in availability and our loyalty to the club - some for many years - has been completely ignored. While we continue to pay the full rate, the opportunity for members to attend classes has become increasingly difficult as the remaining classes are unachievable for many to make with most falling into standard work hours or too early for those with morning commitments.

When approached, Goodlife Health Clubs do not want to add more classes at Springwood as we are not reaching maximum class sizes though fail to acknowledge or provide a solution to the fact that their reduced schedule is making it near-impossible for many to attend, hence why classes are not always reaching full capacity.

Goodlife Health Clubs are not acknowledging the loss of value in our membership fees, not doing any additional marketing to get new/retain Arena members and are making a corporate/HQ issue the problem of members who are paying the cost and missing out on achieving their fitness goals.

As a cohort of loyal, paying Arena members - we deserve an accessible class schedule for all lifestyles and to that of what was available when we both joined the club and when we stuck-by Arena and Goodlife Health Clubs during their toughest year.

These schedules are already in practice across other clubs such as Beenleigh, Bundall and Carindale - with some clubs returning to 100% Arena class schedules this week. They are possible and Springwood should not be excluded any longer.

 

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