On the 3rd of June 2022 at exactly 10:04:27AM, I got a debit alert of #43000 on my UBA account whilst holding my phone. I immediately rushed to the UBA EC close to me to report the transaction only for the customer service to lie to me that I initiated the transaction myself via my mobile app. Funny thing is that I don’t have a UBA mobile app, I haven’t even used a UBA mobile app since the last time my old device was stolen sometimes last year and I deactivated the app. Since I got this my new device on 30/09/2021 till date I haven’t downloaded or use any UBA mobile app. I only initiate my transaction via leochatbanking on messenger, USSD code or with my UBA ATM card, how come an unlawful transaction could be carried out on my account with a mobile app that I don’t even have by someone I don’t even know. UBA have a lot of explaining to do cus the way I see this,‘I have been robbed of my hard earned money by my bank. Please help me get my money back.

Thanks

UKAONU PRISCILLA CHIAMAKA