Force Flowmotion to refund all customers

Force Flowmotion to refund all customers

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Elizabeth Wilson started this petition to Flowmotion and

Flowmotion ONE is a project which was launched on Kickstarter back on November 23rd 2016. The aim of the product was “to inspire anyone to become a professional filmmaker.”

Development began in April 2015 with a product they quote they are “truly proud of” They reached their $30k funding goal in one hour and received $1,325,241 over the 50 day campaign with 5,508 backers. According to their website, “The campaign became one of the top 150 most funded Kickstarter campaigns of all time.” There was also investment on Indiegogo and pre-orders through their main website. This product was seen by many as the idea that would revolutionise the way we film with our smartphones.

Today, just under 3 years on, after monthly ambiguous updates and production delays, Flowmotion customers received the following email:

“Today, with a heavy heart, we must announce that FlowMotion is shutting down and we are not able to pay out refunds or deliver the remaining FlowMotion ONE’s.

Since the beginning, our mission has been to build the world’s best stabilizers, and enable people to create professional videos with their smartphones. The team has worked tirelessly, and successfully developed, produced, and shipped thousands of products all over the world.

However, due to the complexity of the product, we had to overcome countless production problems that caused delays and extra costs. This put the company in a tough financial situation, despite always keeping salaries and administrative costs at an absolute minimum.

In order to accommodate the extra costs, we have explored every possible fundraising option. Even with the future potential of FlowMotion, we could not secure the necessary investment. Without funding, and no money left in the company, it is impossible to move forward.

Even though we are proud of the team and everything we accomplished, we are also disappointed and emotionally exhausted. We know this is extremely disappointing for you, and we want you to know that we did everything we could to save the company. We sincerely apologize that we were not able to deliver your order.”

As a result of the shutdown, thousands of people have been left out-of-pocket. Many not receiving the promised product in return. This is after updates including one in May which said that they would be unable to ship product or accept refund requests until August 2019 following financial challenges.

Their website also outlines their “plain and simple” return and refund policy: 

1. “You can cancel your pre-order at any time before your FlowMotion ONE ships and get a refund.”

2. “You can return it within 14-days of arrival and get a refund if you're not happy”

I’ve started this petition to seek justice for the people who contributed their hard-earned money to this project. Additionally, Flowmotion should consider releasing further details of the way in which they used the contributions. We were dragged in from all the intriguing online marketing and slick video advertisements. For some including myself, this was the first start up project they’ve invested in, and, now likely the last. The predominant party that have been impacted are those within the pre-order sector.

We want refunds. We want answers. We want justice. No more lies. Where did all our money go?

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