To have people file a complaint with the Federal Trade Commission
This petition had 8,522 supporters
This is to all who ordered from the brand called Anti Social Social Club, which I will refer to as 'the brand', in the late October. Two months have elapsed and the brand still does not fulfill the orders. Furthermore, the owner of the brand, Neek Lurk, continues to upload his Instagram pictures without any concern for the customers. He does not respond to thousand of messages asking him to notify the situation. The email address is the automated one, and unreachable.
The Shipping Info on the website states that:
"After checkout once the order is confirmed we will send you a notification as soon as the item is shipped with tracking
Please allow 7-14 Business days of shipping & handling
Please allow 5-10 days for delivery
Due to the high demand of items, orders will be fulfilled in the order they are received, and therefore may sell out before a certain item is processed.
We use USPS for domestic orders (USA) & DHL for international (Worldwide)"
However, the brand is unable to fulfill this policy. Furthermore, the brand is also in a clear violation of the Federal Trade Commission's (FTC) Mail, Internet, or Telephone Order Merchandise Rule. According to FindLaw, "if the business is unable to ship within the promised time or within 30 days, the merchant must promptly tell the customer by mail, telephone or email, and give a new shipping estimate and give the customer a chance to cancel their order and receive a full refund. This offer to cancel or accept the new shipping date must give the customer sufficient time to make a decision. In other words, you can't call to inform a customer you can't make a shipping time and then demand an immediate answer."
The punishment is as follows:
The FTC has wide ranging powers to enforce the 30-Day Rule. Businesses can be sued by the FTC for injunctive relief, damages of up to $16,000 per violation, and redress for the consumer. Additionally, state and local agencies can sue you for violating consumer protection laws."
This applies to the Internet order as well.
Therefore, we urge the people to file this petition so that the brand does not continue to practice this kind of bad business.
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