network control technician

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The Network Control Technician I will be answerable for: 

Taking care of tickets made by the Helpdesk that are identified with systems administration or communication.

In the event that the ticket is outside the capacity, obligation, or authority of the Network Control Technician I, they will be liable for social affair appropriate data on the issue before raising the pass to Tier III.

This position is likewise answerable for the accompanying obligations: 
Essential firewall the board 
Documentation of activities, client guides, client confronting Knowledge Base, and inner KB 
Switch storeroom the executives 
Screen IDS/IPS reports for fundamental activities 

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