End T-Mobile Charges to Conference Callers & Chat Line Callers
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Starting in October of 2016, T-Mobile started a $0.01 per minute charge on their customers who call in to conference calling and chat lines. Many people have been calling the numbers for multiple years and are very loyal to their line provider. It has been the safe, easy way of business and recreational calling. This has affected call volumes on a large scale and is interfering with competitive matters.
In some situations, people who use the conference calling lines are left with a surprise that suddenly, they cannot call into their conference because T-Mobile has blocked their use, without warning. Business conference calls tend to be a matter of importance as people cannot always attend meetings in person. For example, many business men and women travel for work. One day they can be home with their family and another day they are called and told that they are needed in another state. These business conference calls enable small and large businesses to connect on a personal level without the hassle of emailing back and forth and being able to receive input from multiple callers at the same time.
In other situations, people who live out of the city call into the lines to get the reports from people who live in town, the gossip, the daily scoop, etc. With this T-Mobile charge, they now lose the ability to call in (unless they want to pay), get their information, talk to their long-distance friends, and possibly feel isolated from their friend groups. This also impacts the people who have other carriers and can no longer talk with the people they have met over the phone.
This change is important to telecommunications because we care about our callers and their ease of access when using our service. We also want to maintain our client’s loyalty for the service they have used for many years. We have designed and improved our technology throughout the years, and to lose a large call volume affects the future possibilities of telecommunications technology.
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