When I joined the site back in 1997, they would not change things without talking about it on the homepage first, and if there was a problem, they would fix it. But now, times have changed, and they don't do anything. They introduce changes to the site without telling their users about it first ( like the site's new layout, the profile pictures next to the story, down time the site experiences, like the one in February of last year when the site would crash every other day for hours and no one could post stories, missing chapters of stories, and profile hits and hits for stories. It has gone on for too long and I have gotten tired of their silence.
- Fanfiction.net support staff
Fix longstanding problems and help users when problems occur.
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