Stop Virgin Mobile from exploiting customers under the guise of data protection.

Stop Virgin Mobile from exploiting customers under the guise of data protection.

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jane scott started this petition to European Ombudsman and

Companies like Virgin Mobile are taking advantage of consumers under the pretense of caring about data protection and it has to stop.  My mother who is elderly and partially sighted has recently attempted to cancel her contract with Virgin Mobile.  However, according to Virgin the only way she can confirm her identity is to remember the email address and password she registered with.  As she doesn't have this information she is unable to pay her bill or cancel her contract.  This situation has gone on for months and now having been escalated via various channels and we are no further forwards with the bills mounting up each month.  They wont send her account details via post, or allow her to confirm her identity by going to a store as this apparently breaches data protection laws.  I would like to stop big businesses like Virgin Mobile from taking advantage of consumers whilst pretending to be looking out in their best interests.  Please sign our petition to help restore common sense and more ethical business practices.

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At 100 signatures, this petition is more likely to be featured in recommendations!