Stop mobile phone service providers giving out 'shock-bills'
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Currently, whilst consumers are protected against shock-bills if their phones have been stolen (by 5 mobile service providers); they are not protected against general shock bills. Shock bills are 'driving victims into debt' according to The Guardian on the 14th March 2014.Yet nothing has been done.
Shock bills have overwhelming impacts on those people on cheaper, less thoroughly covered contracts. Contracts tend to be purchased by the less affluent. Once usage is run over by the customer, they are unwittingly charged for every text, every minute and every KB used. Not being notified until they enquire or receive a colossal bill which they are then forced to pay back. These bills can accumulate to well into the thousands of pounds.
Service providers are capitalising on the less affluent and more vulnerable members of society.
I propose, that all mobile providers operating within the UK should be entered into a legally binding contract whereby they must notify the customer as soon as they have surpassed an element of their contact and inform them of what the surplus charges will be.
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