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Ensure safe, humane, dignified and timely response for women in distress

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Ensure safe, humane, dignified and timely response for women in distress

 In the last two decades both the State and Central governments have through various schemes tried to address the need for shelter and counseling services for women through various state and centrally sponsored schemes in collaboration with voluntary organizations.  These schemes are operational in Karnataka but till date there has been no social audit of the schemes to see how well they are functioning or how efficiently they are able to deliver services.

 Hengasara Hakkina Sangha (HHS) is an organization working on women’s rights issues in Karnataka.   HHS, in a first of its kind study, examined the accessibility and quality of residential services and counseling services in Karnataka offered by State agencies for women facing violence. The Study reveals disturbing facts about the way in which the services are managed and implemented in Karnataka.

 The services examined under the study:

Family counseling centers (16) Santwana counseling centres (16), Short Stay homes(10), State homes(5) and Reception centers(5) Swadhar (6)


Eleven districts of Karnataka including Bangalore Urban, Dakshina Kannada, Belgaum, Uttara Kannada, Kolar, Mysore, Davangere, Bagalkot, Bijapur, Bellary and Haveri


  • There is a serious lack of gender rights approach in all the policy documents of the schemes
  • The construct of women in the policy of the schemes and the way women are treated takes away from their citizenship status and doesn’t recognize equality rights of women in family and the public arena.
  • Women are treated in a very patronizing manner at best and subhuman at worst.
  • The study also brought out starkly the absence of a component of psycho social healing in the services. Services are uniformly devoid of this vital component while responding to women who have faced extreme and brutal violence, mentally ill and destitute women.
  • Residential services for women in conflict with law run like prisons, with very mediocre facilities
  • Mentally ill women are just dumped into the centers with no proper care and treatment.
  • In some centers there are not enough toilets and water facilities.
  • There is no resident counselor for severely brutalized and traumatized women who arrive in these centers at different times of the day.
  • The geographic spread of services is erratic; it doesn’t uniformly cover all the districts and taluks in the State, even when it is clearly evident that there is a huge demand and need for such services.
  • Untrained personnel, inadequate budgets, lack of operational guidelines, lack of infrastructural support, poor inter agency co ordination are the problems that cuts across all the services.
  • Half of the residential services were incapable of handling any emergency.
  •  In many of the centers HIV positive women and mentally ill women were discriminated against and were not admitted to the centers. 
  • Current monitoring mechanisms are insufficient and are unable to assess institutional capacity and quality of care and rehabilitation offered in the centers
  • Most of the staff is untrained, they may be sympathetic but it is far from being professional. And they are largely incapable of dealing sensitively and competently with women’s issues and problems. 
  • Advice, mediation, arbitration all these and more are passed off as counseling
  • There is no uniform protocol or framework for counseling. All centers follow different modes of counseling and follow-up
  • There is no privacy for counseling in a lot of centers.
  • Vocational training offered in the centers is abysmal in terms of options and content.
  • It is baffling to note that  in government run centers, budgetary allocations are sent back without explanations
  • There is lack of awareness of government run services
  • NGO’s cite indifferent quality of government run services for not referring women to the centres.

 State is obligated under the constitution to provide quality services to support women in difficult circumstances

There is an immediate need to revamp the services that are offered to women who are brutalized by violence and in difficult circumstances. Services need to be humane, have a basic minimum quality, be accessible geographically and to all women irrespective of caste, class, or other marginalized status. A comprehensive policy on services for women in distress that takes into account realities of women from various socio economic backgrounds needs to be evolved.




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