ALL GIG APPS TO HAVE DEAF FRIENDLY FLASHING FEATURE AND ALLOW 2ND NUMBER FOR VIDEOPHONE

ALL GIG APPS TO HAVE DEAF FRIENDLY FLASHING FEATURE AND ALLOW 2ND NUMBER FOR VIDEOPHONE

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Matthew Anderson started this petition to President Donald J. Trump and

Working in the gig economy as a deaf person, I find it to be a struggle without deaf-friendly features. Please support the implementation into law so that all the gig economy apps, not just Uber and Lyft (they already have it,) so that deaf independent contractors working any services such as GrubHub, DoorDash, Postmates, Caviar, etc and many others, have deaf-friendly features to make our jobs easier. I feel it is a must-have, as it is hard for some deaf people to maintain good ratings with missing orders, just because they can't hear the beep tones, having to be distracted by watching for a small notification on the screen the whole time while we drive. It is very distracting. If we had flashing screen just like Uber has, it would EASILY grab our attention and we would have SIGNIFICANTLY LESS MISSED ORDERS. 

Furthermore, I feel like apps like for example, GrubHub, and DoorDash have phone number restrictions on profiles that won't allow us to call directly to support with a separate number, which is videophone. We usually have our text number attached to our profiles for easier communication with customers. I find it unfair that they have to restrict calls to support by phone number restriction. If I tried to call with Purple VRS to the support number in the app, I would get the "this number is not authorized, please call back with the correct number indicated in your app." I feel this is VERY discriminatory towards deaf people. It is totally UNFAIR that hearing people have the advantage and can get support in an instant without worrying since they have the ability to hear and speak on one phone number when deaf people can't. They must rely on TEXT and VIDEOPHONE. They are two separate numbers. If I HAD to contact support, I would have to call the general number and ASK to be transferred to "driver care" each time just to be placed on hold which is a hassle and wastes my time, and the customer's time.

I have tried to reason with GrubHub on the phone number restriction issues for support related communication on the fly while doing Grubhub. I keep getting the runaround and they don't seem to care or support it as they keep thinking a second number would result in fraud. They DON'T understand that text numbers DO NOT come with capability to CALL on VIDEOPHONE... It is separate.

I have had frustrating situations where Grubhub or Doordash would CALL AND CALL AND CALL AND CALL AND CALL AND CALL my regular text number which is utterly FRUSTRATING. This happens when they have to update us on corrections to a delivery,  problems with an order, or updates to an order. They DON'T understand that we are DEAF and I feel it to be a bit of harassment when they don't listen when I YELL on the phone that I am deaf and to please send me a text message instead," yet they call and call and call no matter what. That is VERY UNNECESSARY ON THEIR PART. I would have RATHER they call on my video-phone number or text.

ALL these reasons, are necessary enough that they MUST implement deaf-friendly features if they want us to work efficiently.

This is a deaf-friendly feature I LIKE SO MUCH!!!!!!!!! I want them to think of implementing this in ALL the gig apps for work. AND implement a feature that when this is set up on the apps, to notify BOTH support and customer that we are DEAF. This is a no-brainer to not have this. I WANT IT TO BECOME LAW, FORCE GIG ECONOMY APP COMPANIES TO MAKE THEIR APPS DEAF FRIENDLY NO MATTER WHAT!

https://www.uber.com/en-AU/blog/brisbane/activating-features-for-deaf-and-hard-of-hearing-drivers/?fbclid=IwAR3g6QHGupl1VGfqygYMULpTQZfU7azn9asw4CrN5yDsMCwEYigMhYf_rp4

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