Removal of all historical debt on gas accounts at 7 Thorney Street SW1
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Energy firms are banned from charging catch-up bills for gas and electricity used more than 12 months earlier.
A voluntary agreement to stop back-billing of more than 12 months has been in place among the biggest suppliers since 2007.
- Switch2 had all of our details, as we provided these during the tenancy sign up.
- Access to properties was not requested by Switch2.
- No information on the extent of the likely debt was provided. A summary of current debt has not been made clear.
You can read more about your rights here -https://www.ofgem.gov.uk/consumers/household-gas-and-electricity-guide/who-contact-if-its-difficult-paying-energy-bills/energy-back-billing-your-rights
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