Victory

Apologise to customers for misleading false advertising of prices and offer to refund the difference where necessary

This petition made change with 14 supporters!


Prior to the release on the 20th of November 2013, Limited Edition dolls Elsa and Anna were advertised as £60 each.

Earlier in November early webpages for these items went live - and displayed them as costing £60 each.

Staff members in Disney stores informed customers in person that these would cost £60.

On day of release, the items cost £80 which was a shock and a surprise to customers who had not budgeted for this sudden change as it was different from the price advertised.

In stores, boxes had the price of £60 on them. When taken to the till, customers were charged £80 as stickers on boxes were hurridly changed.Some customers were allowed to purchase the dolls at £60 as advertised on the original stickers.

Customers would like an apopology for being mislead as they were greatly disappointed.

 

Pricing Law and guidance, what the law says;

http://www.tradingstandards.gov.uk/cgi-bin/brighton-hove/con1item.cgi?file=*ADV1011-1111.txt

'The regulations....state that traders must not mislead you by giving false information or leaving out information as to the price of a product or the way the price is calculated.'

 *Update, though intended for Disneystore UK I understand similar circumstances happened in Europe so this is also for the attention of Disneystore Europe to apologise to their customers too



Today: samantha is counting on you

samantha blair needs your help with “Disney Store UK: Apologise to customers for misleading false advertising of prices and offer to refund the difference where necessary”. Join samantha and 13 supporters today.