Change Centrelink's phone-line hold music to Triple J
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As of March 2017 the average call wait times for Centrelink stands at 14 minutes and 10 seconds. The wait time for many crucial services far exceeds this average:
- Family and Parents line: 24 Minutes
- Participation Solution: 35 Minutes
- Youth Allowance: 25 Minutes
While this infuriates many Australians' who require help from the Department of Human services, the real frustration comes from listening to classical music over the duration of the wait. That repetitive Mozart 'Jam' has served us well for years, but there is only so many times we can listen to it on repeat.
We are not here to negate the cultural significance of classical music, however, we must recognise a need for change and strive for a difference.
Centrelink may not have the capital to provide an adequate wait time, this we have come to accept. But they do have the opportunity to improve the overall experience of waiting - with the sweet tunes of the triple J family.
Sign this petition. Force the hand. We the people have the power.
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Adrian Rich needs your help with “Department of Human Services: Change Centrelink's phone-line hold music to Tripple J”. Join Adrian and 15 supporters today.