Take ExploreTrip to Courts

Take ExploreTrip to Courts

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Hannah Liu started this petition to customers of ExploreTrip

https://www.exploretrip.com/ Please avoid booking at this website at all costs!

Due to COVID-19 impact, lots of airlines have cancelled flights. Bookings through www.exploretrip.com have been nightmares for most customers I've seen online, including myself. 

The airline offers full refund/credit, I have spent 8+ hours on the phone to ExploreTrip to arrange a refund. The first customer service advisor I spoke to promised me a callback, which did not happen. The second hung up on me. The third advised that I would need to contact the airline directly to arrange a refund, and request a waiver code. I spoke with the airline, who confirmed (as I suspected) that this could only be arranged directly with ExploreTrip and that they had already provided ExploreTrip with the required cancellation details and waiver code directly. 

There are multiples lies in the phone calls -- including charging a tax by the airline (which is totally not true because there was no service provided, let alone paying taxes), special offer to refund me $1200 only today ($1000 lost for me), and rules and regulations that they refused to send to me in writing.

Avoid this company at all costs - they are a nightmare to deal with and seem to capitalising on a global crisis.

I never tolerate any fraudulent business like this one and I hope you do too. Let's speak up together. Get back your hard earned money and help shut down this fraudulent business! Let's take ExploreTrip to courts!

Any evidence you may have to prove they are lying, please send to TakeExploreTriptoCourts@gmail.com.

Please help --

1. Sign the petition

2. Post on social media and ask friends to sign the petition

3. Send evidence to TakeExploreTriptoCourts@gmail.com (by sending to this email you agree to share information)

4. If you could offer any help, please also send an email to TakeExploreTriptoCourts@gmail.com

Sincerely,

Hannah

 

0 have signed. Let’s get to 200!
At 200 signatures, this petition is more likely to be featured in recommendations!