Shaw Direct Satellite Service

Shaw Direct Satellite Service

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Douglas Burne started this petition to CTRC Canada

ATTENTION CRTC PETITION FOR SHAW DIRECT

Shaw Direct Satellite has been increasing their rates twice every year for at least the last 2 years in excess of 10 % a year and providing less services and programing, as well as quality of service. They have less and sometimes no technicians in some areas to help resolve their hardware issues. In the last 2 years problems with receiving channels that do not receive proper satellite signal have increased  while other channels are fine even in clear weather resulting in as much as 70 % of channels not viewable. When trying to get help in these issues customer service is hard to reach, sometimes waiting up to 1 hour for them to answer. The service reps are unsympathetic to the problems and usually have no answer to the problems. On their Facebook page most of the comments by customers are bad and complain about all the things mentioned here.  We the Customers demand proper service and response to the service that we pay for and we are suppose to receive and are not getting.

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