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Order Number Last four digit 9954
I order Moto G plus 4th generation from Amazon in 13999 INR in Amazon one day delivery guaranty I make full payment online. On Friday(3rd March 2017) afternoon and I got guaranty that my product will deliver by Saturday(4th March 2017) before 8pm. After raise order I called to amazon and requested them to if possible then send my product today only as I am leaving my city next day, one of amazon executive assure me he is trying his best to deliver this product today and he sent me email also for assurance but I didn’t receive product same day, I also agree this not possible so I start calling amazon people that I have one day delivery guaranty so deliver by tomorrow, packed is supposed to deliver on my office address and I was having week off on Saturday & Sunday, but after that also I went my office on my week off to receive product, I waited there morning 8am to 6pm as my shift time, and in between I called more than 10 time to amazon and every time I got same response that I place order in one day delivery guaranty and any how I'll get product today before 8pm, again I requested that I am waiting here from last 8 hour and try to deliver before 6pm so I can get my office cab to reach home but I didn’t receive my product again so I again call to amazon at 6:15 and told to representative that I am calling its 8th time and I am following my product after place order only its more than 30 hour but still I didn’t get product, so I request them to transfer call to any higher authority so they can help me, agent is transfer my call to his supervisor and we discussed more than 1 hour and supervisor told me to wait till 8pm as amazon guaranty delivery time is not exceeded after so many argument again I ready to wait till 8pm as my Shift already logged out at 6pm, I left my office cab and started waiting for amazon packet but same thing happen again I waited more than one and half hour again and not got my packet so I again called to amazon at 7:30 pm and talk to same supervisor and told I not got my packet so I got simply answer from supervisor that "you can cancel your product" I told him I came office today on my week off to receive my product, I am following up my order from last 24 hour, I called more than 10 time to amazon but till now not got product and now you are telling you can cancel your product, so I requested him to pass the call to his manager and he transfer call to his manager but manager is given another shock to me, amazon manager is telling that you are given your company address for delivery and its corporate address and we can only delivering product 10am to 6pm on corporate location, I told to manager his Amazon supervisor only told me to wait till 8pm now its 8pm and manager is telling he cannot deliver on corporate locating after 6pm, again start argue more than 1 hour and I told to manage that I am waiting in my office since morning to receive my product and I came office today on my week off, also I left my office cab as amazon supervise told to wait till 8pm and I'll get packet, now on 8pm you can say that you cannot deliver, again manager told me that on corporate location we cannot deliver packet tomorrow also as tomorrow is Sunday so I again requested him to send to my home location but manager is not ready and he told I'll get on Monday only, see guys this is amazon and this is how they are making us fool, now today mooring when I open amazon portal now its showing I'll get my product on Wednesday and they mention on his website that "Delay delivery as per customer request" what the hell is this, it’s one day guaranty delivery, I fight with Amazon for my product as I already make full payment online, I called more than 10 time to amazon, I follow up my packet from last 24 hour but not got my product and now amazon is mention that I only requested them to send my product on Wednesday. awesome support from amazon, even I am ready to one day delay and ready to take on Sunday but amazon is not ready on that also. Amazon should remove One day deliver guaranty assurance from his website while selling product, they are not having any rights to make customer Fool, indent of one day deliver guaranty they are delivering product in 6th day as Expected, now today Amazon is canceled my order and they mention on his website that customer is refused to accept product. I complaint this in consumer court today..
Please Sign my petition as I totally cheated by Amazon, so from now onward Amazon can not repeat with any other customer and may be I get justice in this problem.
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