I want to issue a case against CLUB FACTORY because it deceives its customers

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I want to issue a case against CLUB FACTORY - the shopping app,  because it deceives its customers. I had placed an order over a month ago and I still haven't received it. They have been harassing me completely by not giving me a compliant contact number. The tracking ID when opened, always shows this: 'The delivery is rescheduled for the next day". It has been over a month of rescheduling.I had made a purchase of over 2,000 INR. When I opened its social media pages, I realized that they have been doing so to almost all its customers and I thought it was about time, we spoke against this issue. What I want from this website is to give us our products just the way we had ordered them or make a refund of our money.  I want to shut this app down so that not even one more person falls into this trap of a shopping website that it is!



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